Privacy Policy

 

Big Sky Balloon Co.Last updated: [07/15/26]

Big Sky Balloon Co. ("we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and your choices regarding that information when you visit our website, book a flight, or communicate with us.

Information We Collect

We collect information you provide directly to us, including:

  • Contact information — your name, phone number, and email address, provided when you book a flight or contact us.

  • Booking information — details related to your reservation, such as flight date, number of passengers, and any information you provide on our booking or intake forms.

  • Payment information — when you pay for a flight, payment is processed by our third-party payment processor. We do not store your full payment card details.

  • Communications — records of your communications with us, including text messages and emails.

We may also automatically collect limited technical information (such as browser type or pages visited) when you use our website, through standard web technologies.

How We Use Your Information

We use the information we collect to:

  • Process and manage your booking

  • Communicate with you about your flight, including confirmations, reminders, weather updates, and schedule changes

  • Respond to your questions and requests

  • Send you optional follow-up messages, such as review requests, if you have consented

  • Operate, maintain, and improve our services

  • Comply with legal obligations

SMS / Text Messaging

If you provide your phone number when booking, you agree to receive text messages from Big Sky Balloon Co. related to your flight, including booking confirmations, reminders, weather and schedule updates, and other flight-status information. Message frequency varies. Message and data rates may apply. You can opt out of text messages at any time by replying STOP. For help, reply HELP.

With your separate, optional consent, we may also send you follow-up messages after your flight, such as a request to leave a review.

We do not sell, rent, or share your phone number or SMS consent information with third parties or affiliates for their own marketing purposes. Phone numbers and messaging data collected for SMS are used solely to deliver the messages described above.

Text messaging originator opt-in data and consent are not shared with any third parties except as necessary to deliver the messaging service through our messaging provider.

How We Share Information

We do not sell your personal information. We share information only with:

  • Service providers who help us operate our business — such as our scheduling platform, payment processor, and text-messaging provider — and only to the extent needed to provide their services to us.

  • Legal and safety purposes — when required by law, or to protect the rights, safety, or property of Big Sky Balloon Co., our customers, or others.

As stated above, we do not share SMS opt-in or consent data with third parties for their marketing purposes.

Data Retention

We retain your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request that we delete your information, subject to any legal requirements to retain it.

Your Choices

  • Text messages: Reply STOP to any message to opt out of SMS at any time.

  • Email: You may unsubscribe from optional emails using the link provided, or by contacting us.

  • Access and deletion: You may contact us to request access to, correction of, or deletion of your personal information.

Children's Privacy

Our website and booking services are intended for use by adults. We do not knowingly collect personal information online directly from children under 13. When a booking includes minor passengers, we rely on the booking adult (a parent or guardian) to provide any necessary passenger information and consent on the child's behalf.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or your information, contact us at:

Big Sky Balloon Co.[503-888-1266] [fly@bigskyballoonco.com]